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Refunds

Refund Policy

A refund policy is only worth what its exclusions allow. Here are ours in full: who qualifies, who does not, what starts the clock, and how long the money takes to reach your account.

Last updated: July 2026

1. 7-Day Refund Window

Every subscription carries a seven-day refund window. A refund is issued where you are not satisfied with the service and support has been unable to fix the problem you reported. Both halves matter: the window exists for faults we could not resolve, not for changes of mind about which channels you fancied.

2. Eligibility for a Refund

A refund can be requested inside seven days of purchase where both of these are true:

  • The service is not performing to your satisfaction.
  • Support has been contacted and has been unable to resolve what you reported.

None of this displaces your statutory rights, which sit alongside it under the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3. How to Request a Refund

  1. Reach support inside the seven days, by email at [email protected] or by phone on +44 7441 346459.
  2. Give us the order reference and a clear description of what is going wrong.
  3. Allow a reasonable opportunity to diagnose it and attempt a fix.
  4. Where the fix does not land and the refund is approved, the money returns to the original payment method within five to seven business days.

4. Refund Exceptions

A refund will not be issued where:

  • The request arrives after the seven days have run out.
  • Support was never given the chance to attempt a fix.
  • The problem has been resolved, or can be resolved with our help.
  • The account was terminated for breaching our Terms of Service.
  • That subscription has already been refunded once before.
  • The fault sits with third-party hardware, your own connection or ISP restrictions we have no control over.

5. Processing Time

Approved refunds are normally completed inside five to seven business days, though when it appears on your statement is down to your bank or card issuer rather than us. Cryptocurrency payments are refunded at the equivalent value as at the original transaction.

6. Changes to This Policy

This policy may be updated to reflect changes in the service or in our legal obligations. The current version always lives on this page, with the last updated date at the top.

7. Contact Information

To start a claim, or to ask anything about the above before you buy, reach us at [email protected] or on +44 7441 346459.

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